Privacy notice

Who we are

Linguative (شركة الإبداع اللغوي) is based in Amman, Jordan. We handle personal information when you enquire about or agree to use our language, conference and event services.

For privacy questions or requests, contact info@linguative.net.

Our GDPR commitment

We follow the General Data Protection Regulation (GDPR) as our data-protection standard. This applies to enquiries and service delivery, alongside applicable Jordanian law.

We are the controller for our own enquiries and business administration. This means we decide how that information is handled. When we process project material on a client’s instructions, we act as a processor. Our duties in that role are defined in the service agreement.

Information we receive

When you contact us, we receive your contact and organization details, messages and project requirements. Agreed assignments may also include personal information in documents, recordings or event materials.

Our contact and quotation forms do not accept document uploads. Please agree a suitable transfer method with us before sending sensitive material.

Providing information through our website is voluntary. We need your contact details and a description of your request to respond or prepare a quotation. Without them, we may be unable to help.

How we use information

We decide how to handle our own enquiries, quotations and business administration. We use relevant information to:

• Respond to enquiries and prepare quotations.
• Coordinate and deliver agreed services.
• Manage project communications.
• Meet applicable legal obligations.

A client may decide why and how personal information in project material is processed. In that case, the service agreement sets out each party’s duties. We follow the client’s documented instructions.

Lawful bases for processing

Under our GDPR approach, the lawful basis depends on the activity. It may be:

• Taking steps to enter into or perform a contract with you.
• Legitimate interests in handling business enquiries and communications.
• Meeting legal obligations.
• Your consent, where required.

Sensitive information also requires the applicable additional legal conditions. Processing controlled by a client follows that client’s documented instructions.

Access and confidentiality

Access is limited to authorized personnel who need the information for an assignment or to handle a submission. We use website hosting, enquiry-storage and business email providers to support our website and communications.

An assignment may require external translators, interpreters or other specialists. We may share relevant client material with them for that assignment. Their access must be limited to what they need. They are subject to confidentiality and data-protection duties and must not reuse the material for their own purposes.

When we act as a processor, we need the client controller’s prior written authorization to appoint a subprocessor. Appropriate contractual obligations must also be in place.

Please agree any project-specific access restrictions before supplying material.

Ordering a service does not give us permission to use client documents, event photos or recordings for marketing. That requires separate permission.

How long we keep information

Our retention policy is:

• Working project files: four months from project completion.
• Enquiries: four months from the last exchange.

This covers working copies of client documents, recordings and project correspondence.

We assess invoices, accepted agreements and records needed for legal obligations or an active dispute separately. We keep them only for the applicable requirement.

Client-specific translation memories and reusable reference material need a separately agreed purpose and retention period.

Backup copies follow the relevant provider’s documented expiry arrangements. They are not an unrestricted working archive.

International processing

Our website and communications use service providers that may process information outside Jordan or the European Economic Area. This includes processing in the United States.

The applicable transfer arrangements must be assessed for the processing involved. Contact info@linguative.net for details of the arrangements relevant to your assignment.

Your rights

Depending on applicable law and the circumstances, you may request:

• Access to your personal information.
• Correction or erasure of your information.
• Restriction of processing or portability of your information.

You may also object to processing. If processing relies on your consent, you may withdraw it. Withdrawal does not affect earlier lawful processing.

You may raise a concern with us or complain to the competent data-protection authority under applicable law. This includes an EU supervisory authority where GDPR gives you that right.

Making a privacy request

Send your request to info@linguative.net. We may need proportionate checks to verify your identity.

GDPR requests are normally answered within one month. If a permitted extension is needed, we must explain its reason and length within that first month.

For information processed on a client’s instructions, we may need to coordinate your request with that client.

Website storage and videos

Our website infrastructure may use technical browser storage and server logs to operate and secure the service. You can manage browser storage in your browser settings.

Videos on linguative.net are served through our website hosting infrastructure. Loading a video involves that infrastructure processing connection information, such as your IP address and browser details.

If you follow a link to YouTube or another external platform, that platform’s privacy notice applies to your activity there.

Optional analytics

With your consent, we use Google Analytics to understand visits to public pages. We also count successful enquiries and contact-link clicks.

Google receives technical connection information, including IP addresses used during processing. It may process data outside Jordan or the European Economic Area.

Our event parameters exclude:

• The contents of your enquiry.
• Names, email addresses and phone numbers.
• URL query strings.

Analytics is optional. Declining it does not affect your use of our forms. You can decline or withdraw consent through Privacy choices.

We remember your choice for 180 days. Analytics cookies are also configured for 180 days.

This implementation does not enable advertising storage, Google signals or personalised advertising.

Updates to this notice

Effective date: 12 October 2026. Analytics information updated: 15 October 2026.

Material changes will be reflected in the published version.